Terms
& Conditions
Upon
making payment, you, the client, confirm that you
have read and agree to abide by the terms and conditions
set out below by Fort Amherst Heritage Trust (FAHT):
1.
Ticket holders must be over 18 years of
age. Proof of age may be required should you appear
to be under the age of 18 years. Anybody unable to
prove their age may be refused entry; in such circumstances
no refunds will be made.
2.
Anyone suspected of being under the influence
of alcohol or other substances will not be permitted
to enter or to remain on site and will be asked to
leave the premises immediately, in such circumstances
no refund will be made.
3.
You are required to act in a sensible
manner throughout the event and not cause harm or
damage to other attendees, representatives or fabric
of any part of the fort or associated buildings. Anybody
failing to do so will be asked to leave immediately
in such circumstances no refund will be made.
4.
FAHT reserves the right to refuse admission
to any person or persons. Any person or persons who
feel they have been refused admission unjustly can
request FAHT to provide written reasons by making
a request in writing to The Chairman, Fort Amherst
Heritage Trust within 7 days of the event.
5.
FAHT will not be liable for any loss of
or damage to any equipment or belongings of participants
during and after the event. Any property left unattended
within the Fort or its associated buildings and areas
(including the car park) are left at the owners own
risk.
6.
Where any event or activity due to take
place wholly or partially in the open air is affected
by weather conditions which make that part of the
event or activity dangerous or presents an unacceptable
level of risk of harm to either tickets holders or
FAHT representatives then FAHT reserves the right
to alter or substitute that part of the programme.
7.
Paranormal investigations are conducted
by FAHT and no responsibility for any emotional, physical
or other upset brought on as a result of participating
in the event is accepted.
8.
FAHT reserves the right to change, add,
or amend to these terms and conditions at any time.
FAHT also reserves the right to change, add and amend
any part of the event at any time.
9.
FAHT will supply basic refreshments throughout
the period of the event which will consist of tea,
coffee and cordials. FAHT agrees that ready prepared
food and snacks can be brought by ticket holders to
the event.
10.
The event may be filmed or photographed
by us for our use and you agree that this may be included
in promotional videos including on the internet. Should
you not wish to be included, please inform a team
member immediately upon arrival on site. You further
understand that any photographic or film footage you
provide to FAHT either during or following the event
may be subject to use in any promotional material
by us.
11.
Tickets are non-refundable and valid only
for the event shown on the ticket.
Payment
& Refund Policy
1.
Until payment is received by FAHT the
ticket has not been paid for, by paying the agreed
price you agree that you have read and understand
the terms and conditions relating to the sale of the
ticket and that you abide with the requirements throughout
the event.
2.
All tickets must be paid for at the time
of booking. No tickets can be held for future payment.
3.
Bookings made in conjunction with the
purchase of a ghost tour ticket on our ghost tour
nights will be discounted to £40.00.
4.
Payment for your event is available by
cash, cheque (with cleared funds) or credit/debit
card.
5.
FAHT will not be held responsible for
transactions which do not complete successfully or
payments that are lost or delayed in the post.
6.
It is your responsibility to contact your
bank or Royal Mail should your payment not be received
or cleared in time.
7.
If YOU cancel a booking: Cancellations
on your part of more than 3 weeks before the event
will receive a 50% refund. Cancellations on your part
of less than 3 weeks from the event will result in
no refund. This is to cover administration and lost
ticket revenue. Late or non arrivals at the event
will receive no refund.
8. If a booking is cancelled by FAHT:
Occasionally, events are cancelled or postponed due
to extreme weather or circumstances outside of the
control of FAHT. Where FAHT have to cancel an event
every effort shall be made to contact you prior to
the event start time any failure to contact you does
not render FAHT liable for any costs incurred through
wasted journey. If it is necessary to postpone an
event FAHT will provide you with the opportunity to
use your tickets on an alternative date. A choice
of 2 dates will be provided where an alternative date
is selected you will be deemed to have purchased the
ticket as if the alternative date is on the ticket
and the terms and conditions will transfer to the
alternative date. Where no date can be agreed upon
within the following six month period a full refund
of the ticket price paid will be provided.
Disclaimer
You
agree that paranormal events operated by FAHT, are
classed as alternative entertainment and are solely
for public entertainment purposes only. FAHT makes
no guarantee regarding the validity of the supposed
paranormal activity associated with our premises or
information, obtained from any of our sensitives,
psychics, mediums, investigators or volunteers.
No
perceived opinions, information, advice or comments
made by any of the fort volunteers, guests, employees,
sensitives, psychics or mediums should be interpreted
as factual or actual.